Refund Policy

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At 10 MG Diagnostics, we strive to provide reliable, transparent, and patient-friendly services. This Refund Policy outlines the terms under which refunds may be provided for diagnostic services booked with us.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • If the test/service is cancelled by 10 MG Diagnostics due to operational or technical reasons.
  • If a booking is made and the service cannot be delivered due to unavoidable circumstances.
  • If duplicate payments are made for the same booking.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • If the test has already been conducted or sample collected.
  • If the patient fails to provide accurate information or does not follow pre-test instructions.
  • If the patient cancels the booking after the sample collection process has started.

3. Refund Process

  • Approved refunds will be processed within 7–10 working days through the same payment method used during booking.
  • Patients will be notified via SMS/email once the refund has been initiated.
  • Processing times may vary depending on the bank/payment gateway.

4. How to Request a Refund

Patients can raise a refund request by contacting us through:
- Email: [Insert Email Address]- Phone: [Insert Contact Number]- Center Visit: You may also visit our nearest diagnostic center for assistance.

Please provide your booking ID, payment reference, and test details while raising a request.

Policy Updates

10 MG Diagnostics reserves the right to modify or update this Refund Policy at any time. The latest version will always be available on our website.

Final note

We are committed to ensuring fairness, transparency, and trust in every transaction. At 10 MG Diagnostics, patient satisfaction remains our highest priority.